Effective Date: July 6, 2025
At Cloud Kulture, we value your satisfaction and aim to make your shopping experience as smooth as possible. Please review our refund and return policy below:
We accept returns on unused and unopened products within 14 days of delivery. To be eligible for a return, the item must be in its original condition and packaging. Please include your order number and reason for return when contacting us.
For health and safety reasons, certain items cannot be returned. These include opened products, used items, vape liquids, and any items marked as final sale on our website.
To initiate a return, please contact our support team at support@cloudkulture.com within 14 days of receiving your order. Once your return is approved, we will provide you with return instructions. Please do not send items back without authorization.
After your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days. Shipping charges are non-refundable unless the return is due to our error or a defective product.
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us with details and photos of the issue.
Customers are responsible for return shipping costs unless the item is defective or we made a mistake with your order. We recommend using a trackable shipping service for your return.
If you have any questions about our refund policy, please contact us at support@cloudkulture.com. We are here to help!
